Privacy Policy

This Privacy Policy explains how Ashbank Nursery (“we”, “us”) collects and uses personal data when you visit our nursery, contact us, or use the website at visualtalehouse.pics.

Controller: Ashbank Nursery, The Old Orchard, Windgate Road, Greystones, Co. Wicklow, A63 KF82, Ireland
Phone: (01) 287 4419
Email: [email protected]

1. Laws that apply

We process personal data in line with the EU General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and, where relevant, the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (the Irish ePrivacy rules).

2. Data we collect

• Identity and contact data — name, email address, phone number, and postal address when you enquire, order a gift voucher, or arrange collection.
• Enquiry and order details — plant requests, garden notes, preferred collection dates, and voucher amounts.
• Website data — IP address, browser type, pages viewed, and cookie preferences (see our Cookie Policy).
• In-person notes — brief handwritten or digital notes taken when you visit the nursery, only as needed to fulfil your request.

We do not knowingly collect special-category data, and we do not sell personal data.

3. Why we use your data

• To respond to enquiries and fulfil orders or voucher requests (contract / steps prior to contract).
• To run the nursery day-to-day and keep accurate customer records (legitimate interests).
• To meet legal obligations such as tax and accounting records.
• With your consent, to send occasional nursery updates by email (you may withdraw consent at any time).
• With consent where required, to measure website use via optional analytics cookies.

4. Sharing

We share data only when needed: email and hosting providers who process data for us under contract; courier or An Post details for voucher or plant deliveries; professional advisers; or public authorities when the law requires it. We do not pass your details to marketing lists.

5. International transfers

If a service provider stores data outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses where required.

6. Retention

Enquiry emails are usually kept up to 24 months. Transaction and accounting records are kept for the periods required under Irish tax law (typically up to 6 years). Cookie consent choices are stored in your browser until you clear them or update preferences.

7. Your rights

Under GDPR you may request access, rectification, erasure, restriction, objection, or data portability where applicable, and you may withdraw consent. Contact us at [email protected]. You also have the right to lodge a complaint with the Data Protection Commission (Ireland): www.dataprotection.ie.

8. Security

We take reasonable technical and organisational steps to protect personal data. No method of transmission over the internet is completely secure.

9. Children

Our website and services are aimed at adults. We do not knowingly collect data from children under 16.

10. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do.